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A.
Introduction
In order to operate the
Sword Masters ecommerce services and to reduce the risk of fraud, Sword
Masters LLC (“Sword Masters” or “we”) must ask you to provide us
information about yourself and your credit card and/or bank account. This
Privacy Policy describes the information we collect and how we use that
information. Sword Masters takes the privacy of your personal information
very seriously and will use your information only in accordance with the
terms of this Privacy Policy. We will not sell or rent your personally
identifiable information or a list of our customers to third parties.
However, as described in more detail in Part C below, there are limited
circumstances in which some of your information will be shared with third
parties, under strict restrictions, so it is important for you to review
this Privacy Policy. This Privacy Policy applies to all services that are
hosted on the
www.Sword-Masters.com..
If you have questions or
concerns regarding this Privacy Policy, you should contact Sword Masters
via
email , by phone at 866 SWORD4U (796-7348) or write us at Sword
Masters, P.O. Box 78261, Shreveport, LA 71137-8261.
Notification of Changes
This policy may be revised over time as new features
are added to the Sword Masters ecommerce service or as we incorporate
suggestions from our customers. If we are going to use or disclose your
personally identifiable information in a manner materially different from
that stated at the time we collected the information, you will have a
choice as to whether or not we use or disclose your information in this
new manner. Any material changes will be effective only after we provide
you by e-mail with at least 30 days’ notice of the amended Privacy Policy
(if you have closed your Sword Masters account, you will not be contacted
to notify you of the amended Policy and your personal information will not
be used or disclosed in this new manner).
We will post the amended Privacy Policy prominently
on our Web site so that you can always review what information we gather,
how we might use that information, and whether we will disclose it to
anyone. Please check the Sword Masters Web site at
www.Sword-Masters.com at any time for the most current version of our
Privacy Policy.
Sword Masters Shops and other pages on the Sword
Masters Web site may include links to third party Web sites. These sites
are governed by their own privacy statements, and Sword Masters is not
responsible for their operations, including but not limited to their
information practices. Users submitting information to or through these
third party Web sites should review the privacy statement of these sites
before providing them with personally identifiable information.
B. Information We Collect
Required Information
To open a Sword Masters account, you must provide
your gender, name, birth date, address, phone number, and e-mail address.
Web Site Traffic Information
We collect information on which pages of our Web
site you visit while you are on the Sword Masters site, the type of
browser you use and the times you access our Web site. We use this
information only to try to understand our customers’ preferences better
and to manage the load on our servers, so as to improve our service and
your experience with Sword Masters. We do not track the Web sites that you
visit before or after you leave the Sword Masters site.
Our Use of “Cookies”
”Cookies” are small files of data that we send to
your computer to allow us to recognize you as a Sword Masters customer if
you return to the Sword Masters site using the same computer and browser.
We send a "session cookie" to your computer if and when you log in to your
Sword Masters account by entering your e-mail address and password. These
cookies allow us to recognize you if you visit multiple pages in our site
during the same session, so that you don’t need to re-enter your password
multiple times. Once you log out or close your browser, these session
cookies expire and no longer have any effect.
We also use longer-lasting cookies to display your
e-mail address on our sign-in form, so that you don't have to retype the
e-mail address each time when you log in to your Sword Masters account.
Our cookie files are encoded so that your e-mail address and other
information can only be interpreted by Sword Masters. We may, however,
share cookie information regarding whether or not a certain user is
already registered with Sword Masters with certain merchants with whom we
have an official co-marketing relationship.
Customer Service Correspondence
If you send us correspondence, including e-mails and
faxes, we retain such information in the records of your account. We will
also retain customer service correspondence and other correspondence from
Sword Masters to you. We retain these records in order to measure and
improve our customer service, and to investigate potential fraud and
violations of our User Agreement. We may, over time, delete these records
if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we may offer optional
questionnaires and surveys to our users for such purposes as collecting
demographic information or assessing users' interests and needs. The use
of the information collected will be explained in detail in the survey
itself. If we collect personally identifiable information from our users
in these questionnaires and surveys, the users will be given notice of how
the information will be used prior to their participation in the survey or
questionnaire.
C. Our Use and Disclosure of Information
Internal Uses
We use the information we collect about you in order
1) to provide our services and process your transactions, 2) to provide
customer service, 3) to determine your eligibility to receive offers for
special features or products and 4) to improve our products and services.
We give access to individually identifiable
information about our users only to those employees who require it to
fulfill customer service requests.
Disclosure to Third Parties
Sword Masters will not sell or rent any of your
personally identifiable information to third parties. Sword Masters will
not share any of your personally identifiable information with third
parties except in the limited circumstances described below, or with your
express permission. These third parties are limited by law or by contract
from using the information for secondary purposes beyond the purposes for
which the information is shared.
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We share information with companies that help us process the
transactions you request and protect our customers’ transactions from
fraud, such as sharing your credit card number with a service that
screens for lost and stolen card numbers. Additionally, if you go into a
negative balance and owe us money, we may share information with
processing companies including collection agencies.
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We disclose the information we collect, as described in Section B above,
to companies that perform marketing services on our behalf or to other
financial institutions with whom we have joint marketing agreements.
These companies are subject to confidentiality agreements with us and
other legal restrictions that prohibit using the information except to
market the specified Sword Masters-related products or services, unless
you have affirmatively agreed or given your prior permission for other
uses.
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We disclose information that we in good faith believe is appropriate to
cooperate in investigations of fraud or other illegal activity, or to
conduct investigations of violations of our User Agreement.
Specifically, this means that if we conduct a fraud investigation and
conclude that one side has engaged in deceptive practices, we can give
that person or entity's contact information (but not bank account or
credit card information) to victims who request it.
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We disclose information in response to a subpoena, warrant, court order,
levy, attachment, order of a court-appointed receiver or other
comparable legal process, including subpoenas from private parties in a
civil action.
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We disclose information to your agent or legal representative (such as
the holder of a power of attorney that you grant, or a guardian
appointed for you).
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We share aggregated statistical data with our business partners or for
public relations. For example, we may disclose that a specific
percentage of our users live in California. However, this aggregated
information is not tied to personally identifiable information.
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As with any other business, it is possible that Sword Masters in the
future could merge with or be acquired by another company. If such an
acquisition occurs, the successor company would have access to the
information maintained by Sword Masters, including customer account
information, but would continue to be bound by this Privacy Policy
unless and until it is amended as described in Section A above.
Our Contacts with Sword
Masters Customers
We communicate with users on a regular basis via
e-mail to provide requested services, and we also communicate by phone to
resolve customer complaints or investigate suspicious transactions. We use
your e-mail address to confirm your opening of a Sword Masters account, to
send information about important changes to our products and services, and
to send notices and other disclosures required by law. Generally, users
cannot opt out of these communications, but they will be primarily
informational in nature rather than promotional.
We also use your e-mail address to send you other
types of communications that you can control, including the Sword Masters
Periodical newsletter, Product Updates, customer surveys and notice of
special third-party promotions. You can choose whether to receive some,
all or none of these communications when you complete the registration
process, or at any time thereafter, by logging in to your account on the
Sword Masters Web site and changing your preferences in the Profile page
of the My Account tab. You can also change your choices at any time
through the same procedure.
In connection with independent audits of our
financial statements and operations, the auditors may seek to contact a
sample of our customers to confirm that our records are accurate. However,
these auditors cannot use personally identifiable information for any
secondary purposes.
Internet Address Information We use IP
addresses, browser types and access times to analyze trends, administer
the site, improve site performance and gather broad demographic
information for aggregate use.
D. Information Security
Sword Masters is committed
to handling your customer information with high standards of information
security. Your credit card and bank account information are stored only in
encrypted form. We restrict access to your personally identifiable
information to employees who need to know that information in order to
provide products or services to you. We maintain physical, electronic and
procedural safeguards that comply with federal regulations to guard your
nonpublic personal information.
The security of your Sword Masters account also
relies on your protection of your Sword Masters password. We strongly urge
that you never share your Sword Masters password with anyone. Sword
Masters representatives will never ask you for your password, so any
e-mail or other communication requesting your password should be treated
as unauthorized and suspicious. If you do share your Sword Masters
password with a third party for any reason, including because the third
party has promised to provide you additional services such as account
aggregation, the third party will have access to your account and your
personal information, and you may be responsible for actions taken using
your password. If you believe someone else has obtained access to your
password, please change it immediately by logging in to your account at
www.Sword Masters.com and changing your Profile settings, and also
contact us right away as described in Section F below.
E. Accessing and Changing Your Information
You can review the personal
information you provided us and make any desired changes to such
information, or to the settings for your Sword Masters account, at any
time by logging in to your account on the Sword Masters Web site and
changing your preferences in the Profile page of the “My Account” tab.
You can also close your account through the Sword
Masters Web site. If you close your Sword Masters account, we will mark
your account in our database as “Closed,” but will keep your account
information in our database. This is necessary in order to deter fraud, by
ensuring that persons who try to commit fraud will not be able to avoid
detection simply by closing their account and opening a new account.
However, if you close your account, your personally identifiable
information will not be used by us for any further purposes, nor sold or
shared with third parties, except as necessary to prevent fraud and assist
law enforcement, or as required by law (for example, to send former Money
Market Fund investors a report of dividends paid during the calendar year
for tax reporting purposes).
F. Contacting Us
If you have any questions
about this privacy statement, Sword Masters’ information practices, or
your dealings with Sword Masters, you can contact us using using
email, call (866) SWORD4U (796-7348) Monday through Friday between the
hours of 8am and 7pm CST, or write us at Sword Masters, P.O. Box 78261,
Shreveport, LA 71137-8261.
